FAQs

Prenatal Classes

  • Our classes are designed to offer you engaging and comprehensive prenatal education that leaves you feeling confident and prepared for your birth and postpartum journey. Learning in the classroom involves instruction, activities, and videos, in addition to your Welcome Baby Co. Workbook. Along with each class, you will receive an email with additional resources and information. Your instructor is available to you through email for questions and support.

  • Yes! There is ample available FREE parking on the side of the building.

  • We recommend booking your classes so they are completed between the 34th and the 37th week of pregnancy. Welcome Baby Co. classes tend to sell out 3 months in advance. Sign up early to guarantee your spot!

    You can read our blog about when to book your prenatal classes here!

  • Refunds can be requested up to 30 days prior to the start date of your class. Exceptions will be made for extenuating circumstances. Refunds will not be made for changes in Covid-19 government restrictions. If we are not able to offer in-person classes, we have a well-established online format that is still engaging and provides the same high level of education.

  • Unfortunately, no. There are limited spaces available in the in-person classroom. You can let us know, and if an in-person spot opens up we can let you know.

Sibling Doula Care During Birth

  • Sibling doula care during your birth is on call childcare for when you have your baby. This can be booked for labour that starts on its own, or a booked cesarean.

  • Sibling birth doula care includes:

    • A 2-hour home visit prior to the arrival of your baby to meet and play with your older child(ren), get a tour of your home and learn your family's daily rhythm.

    • On-call 24/7 childcare.

    • Up to 8 hours of sibling doula childcare during your birth and early postpartum. Additional hours of support are $40/ hour.

Postpartum Doula Support

Postpartum Doula Scheduling & Cancellation Policies

  • We require a minimum booking of 3 hours for daytime support and 8 hours for overnight support. However, we find a 4-hour support visit for the first few visits allows enough time for questions and guidance, as well as time for rest for parents.

  • Yes! While we call it overnight postpartum doula support rather than night nanny services, we offer many of the same benefits, with a little extra care for the whole family.

    Our overnight doulas provide attentive newborn care while you get some much-needed rest. This can include feeding, diaper changes, soothing, settling your baby back to sleep, and supporting bottle-feeding or breastfeeding routines.

    Unlike a traditional night nanny, a postpartum doula also provides emotional support, evidence-based newborn guidance, and practical help as your family adjusts to life with a new baby.

    Whether you're hoping for a full night's sleep or simply a little more rest between feeds, we're here to make your nights feel easier.

  • Yes! Appointments or a self-care break are an appropriate use of doula support. We ask that you check in with your doula to ensure they are at a low risk of being called to a birth during the time you plan to be away, and an emergency contact is provided to your doula.

  • Although we do not offer nanny support, several of our doulas work with families long-term in place of a part-time nanny. Postpartum doula support differs from nanny support as a postpartum doula’s role is an expert in newborns and infants who also care for the family, versus a nanny’s role which is the care of your child(ren). Because of this distinction, postpartum doula support is not tax-deductible. Many families find the flexibility of doula support to be more appealing than hiring a nanny.

  • A doula is hired to provide postpartum doula services for parents of a newborn baby. That includes providing information about parenting, doing light housework, laundry, providing care for the baby, feeding support, and overnight support. The doula is supplying support services to the parents. Although the individual provides some care and supervision to the baby, the fundamental nature of the care is support to the parents. Therefore, doula support is not childcare and not tax deductible.

  • If you require an extensive amount of postpartum doula support we will build a customized team to meet your needs. In the past, we have supported families with daily overnights spanning months, round-the-clock postpartum doula care, and variations of several daytime and overnight support visits per week. Please complete our contact form and we will contact you to discuss your postpartum doula support needs.

  • Your initial consultation is completely complimentary, with no deposit or obligation to book.

    If you decide to reserve postpartum doula support, we ask families to purchase a minimum of 12 daytime hours or 24 overnight hours to secure their doula's availability around their due date. Flexible payment plans are available, so you don't need to pay for all your support upfront.

    Additional hours can be added as your family's needs evolve, subject to your doula's availability.

  • With more than 48 hours' notice, the full value of your visit remains available for future support.

    With 24–48 hours' notice, 50% of the visit value is deducted from your balance.

    With less than 24 hours' notice, 100% of the visit value is deducted.

    Unused bundle hours do not expire.

  • We know that illness and unexpected circumstances happen. Illness, emergencies, severe weather, and other exceptional situations will be considered on a case-by-case basis.

    Please let us or your doula know as soon as possible if something comes up.

  • We understand how important reliable support is, especially during those early weeks with a new baby.

    While cancellations are uncommon, unexpected illness, emergencies, or other circumstances can sometimes arise. If your doula is unable to attend a scheduled visit, we'll let you know as soon as possible and do our best to arrange another qualified doula from our team, subject to availability.

    If replacement support isn't available or doesn't feel like the right fit for your family, we'll work with you to reschedule your visit or arrange a credit or refund for any prepaid hours we are unable to provide.

    Our priority is always to ensure your family feels informed, supported, and cared for, even when plans need to change.

Birth Doula Support

  • It has been an incredible honour to support hundreds of families through pregnancy, birth, and the postpartum transition as a birth doula. After many years of attending births, Welcome Baby Co. is shifting our focus toward the areas where we can continue supporting families in a sustainable and impactful way.

    We are now dedicating our efforts to childbirth education, lactation and infant feeding support, newborn and infant sleep education, postpartum preparation, and postpartum doula care.

    Our goal is to provide families with evidence-based education, practical tools, and personalized support to help them feel informed, confident, and supported throughout early parenthood. While we are no longer offering in-person birth doula support, many of the preparation and follow-up services previously included in our birth packages are still available individually or as part of customized support packages.